BoostFluence accepts all photo and video files. If your media doesn't import, make sure your BoostFluence storage space isn't full. To do this, click on the small “i” at the top of your media space.
If your storage space is full, you can delete content by clicking on the little trash can next to it. Then simply select the media you wish to delete and confirm.
If the problem persists, please contact our after-sales service.